Where Should I Send My Prescription?
Each product page should have an upload button to allow uploading of your prescription. Please make sure the pupillary distance (PD) info is written on the script. The PD is the distance between pupils in millimeters broken down into right and left measurements (e.g. 33/34), and we use it to properly align the lenses for the best visual acuity. If your doctor has ever made glasses for you, they should have it on file; and it's a quick measurement to have taken at a local optical shop if not.
If for some reason the upload did not succeed, please send your prescription to us at rx@frameofchoice.com. Make sure to note your order number in the email's subject line.
How Long Is Delivery?
For prescription glasses and XREAL inserts, it usually takes 3-5 business days for us to make, and we ship via UPS 2nd Day Air. Your order will take 2 business days to reach you after your tracking number is provided. If you only order the frame, it usually takes 2 business days to process plus the transit time.
You must have a physical address for us to ship UPS. PO Box can only be accessed by USPS (slower via the First-Class Package Service).
What Are My Shipping Options?
We provide free shipping for prescription frames/glasses (accessories excluded) for domestic locations via UPS Ground. The service should reach your address in 1-5 business days. For international addresses, the shipping method would be UPS Worldwide Expedited, which takes 3+ business days to reach the destination. PO Box and APO only accept USPS shipment. To take advantage of our complimentary shipping service, please provide us with a physical address at checkout. The First-Class Package Service.
How Do I know What Size To Order?
The best way to find out is to look at the size of the frame you are currently wearing. There are markings inside the temple as well as on the back, sometimes at the bottom, of the frame. Eventually, you want to find numbers such as 50-22-140 or alike (below has more details about what the numbers mean!). Based on that info, go ahead and order the closest size possible.
What Is The Warranty?
For prescription eyeglasses, please contact us within 14 days of receipt of the product if there are issues with the lenses. Human errors, such as wrong prescription, outdated prescription are not covered (prescription lenses cannot be reused by another person).
For frames, we offer ONE year warranty under normal use. Customers will be responsible for a $10 shipping charge. Human errors would not be covered and will be customer's sole responsibility. Customers claiming for warranty must present a proof of purchase..
Can I Exchange?
Each pair of prescription glasses are custom made, so we'd only allow for one exchange (return address in #5). However, the shipping cost from and back to you will be at your expense. So please be sure to include a UPS or USPS shipping label in the package for return shipping.
Military Discount
Whether you are in active duty, reserves, or veterans, we'd like to extend a site-wide, never expired 20% discount as a token of appreciation for your service. To apply, please fill out our application. It should take up to a day (sometimes within few hours) to verify and send you a discount code. Thank you for your service!
