Returns & Exchanges
Returns & Exchanges
At Frame of Choice, we want you to love your eyewear. If something isn’t quite right, we’re here to help.
30-Day Returns (Non-Prescription Frames)
You may return or exchange non-prescription frames within 30 days of delivery.
To qualify:
- Items must be unused and in original condition
- Include all original packaging and accessories
Once received and inspected, we’ll issue a refund to your original payment method or process your exchange.
Prescription Eyewear (Custom Orders)
All prescription lenses are custom-made to your exact prescription, so they are final sale and not eligible for returns.
That said—we stand behind your vision.
If you experience any issues with your prescription:
- Contact us within 30 days of delivery
- We will work with you to remake or adjust your lenses at no additional cost
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery.
We’ll resolve the issue as quickly as possible.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping method
How to Start a Return
To begin a return or exchange, contact us with your order details:
📧 customersupport@frameofchoice.com
📞 800-227-6342
Please include your order number and reason for return so we can assist you quickly.
Non-Returnable Items
- Prescription lenses (unless covered under our remake policy)
- Final sale or clearance items
